Terms & Conditions of using DomesticPaye

1) DomesticPaye is the trading name of Domestic Tax Ltd - company reg no: 4221878. DomesticPaye acts in the capacity of "payroll agent" on behalf of subscribers to its service. As "payroll agent", DomesticPaye is not a party to any employment arrangement entered into between a subscriber and their employee and is thus not responsible for payment of any statutory liability that may arise as a consequence of such an arrangement.

2) All DomesticPaye subscriptions will run for a specified period, normally twelve months and at least 6 months, from the first week or month of tax records kept on behalf of a subscriber. One subscription covers one employee, or any number of single employees employed consecutively over a twelve month period. Where a subscriber joins DomesticPaye with retrospective employment liability to be calculated and declared, the subscription period will be backdated to the start of the period in question. Where the backdated period is more than twelve months duration an additional annual subscription (or subscriptions, if more than twenty four months) will be requested.

3) Where information concerning changes in employment arrangements are provided late by a subscriber, and especially where this results in a significant amount of extra work for DomesticPaye (eg. in amending client records, reissuing payslips or resubmitting statutory forms to the Inland Revenue), DomesticPaye reserves the right to shorten the period of a client's subscription, at its discretion, to cover the additional work involved.

4) Where a subscriber ceases to require the DomesticPaye service before their subscription period has expired, they will be entitled to a subscription refund, upon request, in line with our current fee tariff. Our refund policy offers all clients a pro rata refund after the client has been subscribed to our service for at least 6 months.

5) A full refund of a new DomesticPaye subscription is available within 14 days of joining if a subscriber decides not to use the service. If a client decides to cancel within the 14 day period they will be charged our minimum fee if we have done any additional work outside of standard payroll including but not limited to; Annual returns, P45

6) In the event of a dispute arising between a subscriber and their employee, DomesticPaye will act on our subscriber's instructions. However, factual payroll information will not be unreasonably withheld from an employee who has, in any case, a statutory right to access to their PAYE records. DomesticPaye also reserves the right to advise a subscriber that their proposed course of action in a dispute is in breach of their statutory obligations as an employer, and to refuse to carry out any such instructions from a subscriber if this is the case.

7) DomesticPaye will not bear any responsibility for Inland Revenue penalties or interest charges that may arise as a consequence of failure on a subscriber's part to make income tax or National Insurance liability payments due by dates advised by either DomesticPaye or the Inland Revenue, or as a consequence of failure to make information available to DomesticPaye which would affect or delay the submission to the Inland Revenue of statutory returns by due dates.

8) DomesticPaye will not bear any responsibility for additional tax and National Insurance liabilities which may arise as a consequence of a subscriber agreeing to pay a net wage to their employee where variations in the employee's personal tax code from the standard single person's tax allowance in any given tax year may result in the subscriber incurring additional liability to that which would have been incurred had a gross wage been agreed.

9) DomesticPaye will not accept liability for overpayment or underpayment of wages incurred as result of an error in processing a client’s specified wage for any period from the date that a first payslip for a full period of a week or month at the newly instructed rate is sent to the subscriber. It is each subscriber’s responsibility to check payslips received from DomesticPaye to ensure that the specific net pay or gross pay sum they have stipulated is shown on the first full week or full month payslip provided.

10) DomesticPaye will not bear any responsibility for Inland Revenue penalties or interest charges which may arise as a result of employment arrangements existing prior to a subscriber joining DomesticPaye or for retrospective liability due or the consequences of late-filing a declaration of retrospective liability where DomesticPaye was joined after the due date.

11) While DomesticPaye will make every effort to make subscribers aware of the tax/NI implications of their proposed or actual employment arrangements under the PAYE system, DomesticPaye will not bear any responsibility for liabilities that may arise out of a subscriber's unfamiliarity with or lack of understanding of how the PAYE system works in terms of their own particular employment arrangements. DomesticPaye will not be held responsible for any additional tax/NI liability incurred as a consequence of failure to follow advice given by DomesticPaye to a subscriber.

12) DomesticPaye reserves the right to alter, amend and reissue the terms and conditions under which it provides its service in the light of changes in UK or EEC tax or employment law or in the light of issues that arise in the course of providing a service to its subscribers.

13) DomesticPaye will not accept liability for the consequences of any advice from DomesticPaye given or omitted in error.

14) DomesticPaye will not accept liability for any consequences arising from the failure of DomesticPaye to receive information from a subscriber or of a subscriber to receive information from DomesticPaye as a result of a failure of the postal system. Subscribers are strongly advised to contact DomesticPaye if information they are expecting from DomesticPaye has not been received within ten working days of it being due - unless they have already been advised by DomesticPaye of a longer timeframe or of specific reasons for such a delay.

15) Domestic Tax Ltd will not be liable for the consequences of any advice or actions from Domestic Tax Ltd given or omitted in error that may result in the subscriber not receiving the Inland Revenue Online Incentive Payment.

16) Domestic Tax Ltd will not be liable for the consequences of the Inland Revenue not making Inland Revenue Online Incentive Payment in part or in full for whatever reason.

17) If you move your PAYE account from Domestic Tax Ltd to another payroll bureau, Domestic Tax Ltd will not process your filing online which may result in the subscriber not receiving the Inland Revenue Online Incentive Payment.

18) If for whatever reason Domestic Tax Ltd files a Nil return on your behalf the Inland Revenue will not award the Inland Revenue Incentive Payment.

19) All invoices are due for payment within 30 days of the original invoice being issued. Any invoice outstanding beyond this point may be referred to Daniels Silverman Limited and will be subject to a surcharge of 15% plus VAT to cover the collection costs incurred. This surcharge together with all other charges and legal fees incurred will be the responsibility of the customer and will be legally enforced.